See a Doctor Online
From The Comfort Of Your Home
Follow-up Consultation | Medicine Delivery | Medical Certificate
General Practice
When you are not feeling well, our doctors are always here for you.
Health Programs
Keep hypertension, diabetes and obesity under control.
Medical Specialists
Consult our specialists about your medical needs or get a second professional opinion.
BRINGING CONVENIENCE ONE STEP CLOSER TO YOU!
Video-consult a doctor on your phone and get medication delivered to your door!
Select your preferred medical professional in the App or directly via our website.
Create your HeartVoice account and book your video consultation.
Receive your medication, referral letter, and other documents after the consultation.
MANAGE YOUR HEALTHCARE NEEDS IN ONE APP
HeartVoice App goes beyond video-consultations
See a Doctor Online
From The Comfort Of Your Home
Follow-up Consultation | Medicine Delivery | Medical Certificate
Primary Care
When you are not feeling well, our doctors are always here for you.
Health Programs
Keep hypertension, diabetes, and obesity under control.
Medical Specialists
Consult our specialists about your medical needs or get a second professional opinion.
BRINGING CONVENIENCE ONE STEP CLOSER TO YOU!
Video-consult a doctor on your
phone and get medication
delivered to your door!
Select your preferred medical professional in the App or directly via our website.
Create your HeartVoice account and book your video consultation.
Receive your medication, referral letter, and other documents after the consultation.
MANAGE YOUR HEALTH NEEDS IN ONE APP
HeartVoice App goes
beyond video-consultations
GENERAL FAQ
Q. What kind of symptoms can be assessed during the video consultation?
The common, non-emergency conditions suitable for a video consultation include, but are NOT limited to the following:
- flu, cough, cold or sore throat;
- fever, or headache;
- diarrhoea, constipation or vomiting;
- rash, or cold sores;
- conjunctivitis;
- dermatological conditions;
- other non-emergent medical issues
The conditions listed above is NOT an exhaustive list of conditions. For medical emergencies, please do contact our 24/7 hours helpline at 6250 0625.
Q. What do I need to prepare before my consultation starts?
You can have the video consultation on iOS or Android devices. We highly recommend you to conduct the consultation on your mobile phone.
Ensure that you have a “Whatsapp” application and a stable internet connection as well as identification documents for verification.
(Optional) Medical equipment
The following equipment may be useful to have with you during the video consultation, such as a thermometer, blood pressure machine, glucometer and any other equipment that you feel would be helpful for the consultation.
Q. What happens if I lose connection during the consultation?
In such a situation, please try to find an area where there is better connection.
If you lost connection and are not able to continue the consultation, please contact the clinic to make further arrangements.
Q. What happens during the online consultation with the doctor?
Once you begin the video consultation, your doctor may request to verify your name and NRIC/FIN/passport number. The provider has the right to terminate the consultation should there be insufficient proof of identity.
The doctor may choose to do a quick screening of your your current symptom(s) and/or past medical condition(s) and to assess the suitability to proceed with a teleconsultation
Q. Can medical certificates be issued during the online consultation?
Yes, medical certificates can be issued after you have made payment for the telemedicine consultation. In accordance to the Personal Data Protection Act (PDPA) and to protect your personal information, documents will be encrypted with the last 4 characters of your ID and patients will not receive their MCs and other documents if they have not made payment.
Q. How do I obtain my medication after the video consultation
You will have 3 options to obtain your medication
- HeartVoice Standard 4hr to deliver ($5) / HeartVoice Express 1.5hr to deliver ($20)
- Self Collect from clinic
- Clinic’s own delivery service (if any)
HeartVoice delivery service is from 8am – 9pm. Orders after 9pm will be delivered the next day.
You will be receiving status updates via email & phone when the medication is picked up & successfully delivered.
If the clinic is closed and not available for medication pickup, medication can be delivered the next day.