Privacy Policy

HeartVoice (the Company) is committed to ensuring that your privacy is protected. This privacy policy describes what information we collect and store  when you use our website, why we collect this information and how we improve your user experience with it. 

Please note that HeartVoice is not responsible for the privacy practices of other sites and resources. By using the Website, you consent to the data practices described in this statement.


WHAT DATA DOES HEARTVOICE COLLECT AND STORE?
We are processing personal data in order to fulfil our commitments to you as a customer and offer the best possible experience and service. 


We process the following information:

WHEN YOU ARE COMMUNICATING WITH OUR SUPPORT TEAM VIA CONTACT US FORM:
If you choose to communicate with us via our “Contact Us” form or support@ourheartvoice.com email, HeartVoice may keep the content of your email message along with your name, email, address, phone and company name. This allows us to process your questions and answer your requests. 


WHEN YOU SUBSCRIBE TO OUR NEWSLETTER: 
If you choose to subscribe to our newsletters, you will be receiving information pertaining HeartVoice product news, wellness insights, and health and wellness events in Singapore. You can always unsubscribe from the Newsletter using the Unsubscribe button at the bottom part of our Newsletters.

Once unsubscribed, your email address will be deleted from our email service platform to avoid sending you future marketing emails.


WHEN YOU PROVIDE US WITH YOUR DETAILS AT EVENTS, CAMPAIGNS AND MEETINGS 
We will store your business details from your business card shall you voluntarily provide us with this information during events, campaigns and meetings. 

 
WHEN YOU ARE VISITING OUR WEBSITE:

Like other commercial websites, we collect user information through “cookies” (text files that are placed on your computer) to help us analyse how users use the site. These logs can contain the date and time of the visit, the pages shown during the visit, the time spent on a page, etc. This information is anonymous and cannot be correlated to you as an individual. Cookies do not transmit viruses to your computer. Their purpose is to make the general online experience more user-friendly and effective.

 We make use of two types of cookies on our website, namely:

Functional Cookies
The functional cookies ensure that HeartVoice  website functions optimally. According to the cookies act, no permission is required for this category of cookies.

Analytics Cookies
We make use of the Google Analytics statistics program. This program provides information concerning how long users actually visit our site and which pages they access. Based on that information, we are able to optimise the site and improve the user-friendliness. The data is processed anonymously. Google can supply this information to third parties if Google is required by law to do so, or insofar as third parties process this information on behalf of Google. We have no influence on this.

If you wish to disable cookies:
Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not work properly if cookies are disabled in your browser. To find out more about cookies and how to disable them, please check
What are cookies.

Through this website you are able to link to other websites which are not under the control of the Company, or you may be linked from external websites to our website which are not under the control of the Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have received your prior consent.

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
The Company does not sell or exchange your personal information to third parties

How do we use your personal information? 

  1. To operate the Website and deliver the Services;
  2. To process, and where necessary, respond to your application, enquiry or request;
  3. To gather customer feedback;
  4. To inform or update you of other products or services available from HeartVoice and its affiliates, where you have consented to be contacted for such purposes;
  5. To monitor, improve and administer the Website and Services, and to provide general statistics regarding user of the Website;
  6. To update you on changes to the Website and Services.

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HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We store your information until it is no longer necessary in order to provide our products and services or until you request us to delete your personal information from our databases, whichever occurs first.

 

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
The information is confidentially stored in our internal secured server.

 

WHAT ARE MY RIGHTS?
In accordance with the Personal Data Protection Act (PDPA) you have the right to access, correct, export and delete your data.

 You can object to the use of your personal information at any time by sending your request to support@ourheartvoice.com


CHANGES TO THE PRIVACY POLICY
HeartVoice may make changes to this policy. We will notify you of any changes atwww.ourheartvoice.com

If you have questions about this privacy policy, please contact us at support@ourheartvoice.com

Location

HeartVoice Pte Ltd
3 Fusionopolis Way, Symbiosis #13-25/24, Singapore, 138633

P +65 6463 1795