FAQ

You will receive a welcome email with detailed instruction on how to start monitoring your health vitals with HeartVoice App. You can sync your health data using Omron bluetooth-enabled devices or input your reading manually in the App. 

 If you sign up for the Pocket Doctor program, your name will be automatically added to our medical team dashboard for remote monitoring of your health vitals. You will be receiving your health reviews every 2 months.

Using HeartVoice App you can monitor vital signs, such as heart rate, blood pressure, temperature, oxygen saturation, just to name a few. 

You can start with monitoring your blood pressure and weight, following by step count and hours of sleep. 

To manage any ongoing chronic conditions, please monitor your health vitals recommended by your doctor.

Absolutely! HeartVoice app will become your health buddy. It is free to download from any App or Play Store on your mobile phone.

Once downloaded, please login with the same email that you used to purchase Back On Track! package, as your coupons will be automatically credited in your app account. 

With HeartVoice app you will be able to track your health vitals and synchronize them to our medical team dashboard.

Once your purchase is confirmed, your coupons will be automatically credited to your HeartVoice App account. 

To access the coupons, simply head to your HeartVoice App, under the tab “Me” – “My Coupons” you will find 3 coupons. The coupons are:

> $30 OFF Omron

> Free Telemedicine

> Free Basic Health Screening

Redeem all your $30OFF Omron coupon and Free Telemedicine coupon at the checkout step when completing a purchase of either Omron products or telemedicine consultation respectively.

When redeeming a Health Screening coupon, please present your coupon in the App at the health screening facility for verification.

Each coupon has an individual description that explains the redemption mechanism in more detail.

If you would like to learn more about HeartVoice telemedicine, please refer to our Telemedicine-related FAQs.

No, it is not. Anyone who wants to start their Health Journey is welcome to join Back On Track!

Registered participant of HeartVoice who has not yet attained the age of 99 years at the Effective Date is eligible to participate in the insurance plan under this Policy as agreed in writing between the Policyholder and the Company.

The Policy provides a Daily Hospital Cash Benefit for each 24-hour day of hospital confinement, in Singapore, due to a Covered Disease, up to a maximum of 10 days per hospitalisation.

You are entitled to:

• Daily Hospital Cash Benefit of S$50 per 24-hour day if you are hospitalised in a standard room in the hospital.
• Daily Hospital Cash Benefit of S$150 per 24-hour day if you are hospitalised in an intensive care unit in the hospital.

The Policy is effective on the date of your successful activation of the plan and lasts for 180 days. Thereafter, the Policy will be terminated automatically.

No activation is required. Policy coverage starts automatically on the day of successful purchase of either the Healthy Starter or Pocket Doctor package, and shall last for 180 consecutive days, after which the policy will terminate automatically with no further action required from you.

Please submit all completed claim forms directly to the Company. You may download a copy of the claim form here.

Yes, you will be required to provide the following:

• For Zika: to furnish Zika Virus PCR (Qualitative) report
• For Dengue (1^st infection): to furnish Dengue IgM antibody test report
• For Dengue (Subsequent infections): to furnish Dengue IgG test report
• For Malaria: to furnish Plasmodium Blood test report
• For Yellow Fever: to furnish IgM ELISA & IgG ELISA test report
• For Chikungunya Fever: to furnish RT-PCR & Serological test report

Yes, the hospital confinement must take place in a Singapore hospital.

Yes, you will be notified of the claim outcome in a timely manner. All successful claim amounts will be paid to your (Insured Person’s) bank account and a settlement letter will be sent to you.

No. This is a Hospital Cash Benefit where you are entitled to a fixed amount per 24-hour day of hospitalisation up to maximum of 10 days.

Yes. You may submit a claim for each separate Covered Disease where you are hospitalised for a minimum of 24 hours.

You are not covered if the hospitalisation is due to a Covered Disease where you are already seeking treatment or showing symptoms of such infection before or on the date of successful activation.

Please refer to the policy terms and conditions for more information on the exclusions.

You may call us at +65 6248 2112 or email us at [email protected] and we will be glad to assist you.