TeleMedicine FAQs

The common, non-emergency conditions suitable for a video consultation include, but are NOT limited to the following:

• flu, cough, cold or sore throat;
• fever, or headache;
• diarrhoea, constipation or vomiting;
• rash, or cold sores;
• conjunctivitis;
• urinary tract infection;
• dermatological conditions;
• other non-emergent medical issues

The conditions listed above is NOT an exhaustive list of conditions. For medical emergencies, please do contact our 24/7 hours helpline at 6250 0625.

You will need to have a smartphone that is running on Android (System and later) or IOS (System and later). Ensure that you have a stable internet connection as well as your verification documents, such as photo ID, identification card and/ or driving license on hand.

In such a situation, please do connect back with the doctor within 3 minutes. In the event that you are not able to do so, the session will be terminated, and your session ID will have been deemed “redeemed”

Our appointment timings are available from Monday to Friday between the time of 9am – 6pm. Please do contact us for your next appointment.

After purchasing your $5 Consultation from ActiveSG, you will receive a SMS with a unique session ID. Please wait for a call from mobiledoctorclinic to verify this unique session ID for your appointment scheduling.

We are afraid that once an appointment has been made & confirmed, you will be unable to cancel or reschedule your appointment.

Once you begin the video consultation, your doctor will verify your name and NRIC/FIN/passport number. Your video consultation will be terminated if the doctor is unable to verify your identity and your session ID will be “redeemed”.

The doctor will assess your current symptom(s) and/or past medical condition(s) and first determine based on his/her best assessment whether it is safe to proceed with a video consultation.

General consultation should last anywhere between 5 – 10 minutes.

Each unique session ID is valid for a period of 30 days from the point of purchase.

Yes, medical certificates can be issued via email (digital) and/ or via post (physical).

Yes, however it would need to be a repeat consultation with mobiledoctorclinic.

Upon completion of your tele-consultation, all prescriptions will be handled by the clinic assistant who will help to liaise with you on the delivery schedule and procedure. Medication delivered will be sent straight to your doorstep, please ensure that you are present for verification. In the event that you cannot collect the medication in person, please do provide verification details to your representative.

NO, there will NOT be any recording of the video consultation.

Inside of the telemedicine web/ app, click on “Video Consultations”. Under this area, you will be able to see a list of past consultations here.

For further in-depth information such as clinical notes, lab results and X-ray reports, etc, click on “Consultation Summary” to view the records for each consultation session.