Doctor Dashboard FAQ

Yes you will be able to share your screen by clicking on the 3 dots icon located at the bottom left corner. Click on “share screen” > select the screen you would like to share.

Fig 1.1 – Share screen option located under the 3 dots icon

Click on the settings icon > selecting on the “change video layout” button.

Fig 1.2 – Change screen layout option located under the 3 dots icon

Users can find provider in

1. Our Website https://web.ourheartvoice.com/#/telemedicine 
2. Whatsapp – if users have the provider’s QR code or start word eg. hellodrchan.
3. HeartVoice APP > See a doctor 

If you are online, users can initiate a consultation with you immediately. 

If you are offline, users can book an appointment with you. 

You will receive an email notification and see the appointment in VIDEO CALL >  UPCOMING. You can choose to confirm, cancel or reschedule the appointment.

Upcoming: 

Display appointments booked for the day.

Today:

Display all appointments that have been completed or cancelled today. (this list will be auto transcript into the history tab at the end of the day)

History:

Display providers all completed and cancelled appointments.

Yes you will be able to add multiple MC. Scroll to the “Medical Certificate” section,  click on the “+add MC” button and enter in the MC details. Refer to Fig 2.1 for reference.

Fig 2.1 – adding additional MC flow

You will still be able to upload your own MCs by placing it in the “consultation documents” section.

The dropdown diagnosis list comes from the dropdown diagnosis list is taken from the International Classification of Disease – 10 by the World Health Organisation. (ICD-10)

Fig 4.0 – preset diagnosis dropdown example

Yes you will be able to charge other services fee to users. Scroll to the bottom of the consultation summary:

Under the payment section > other fees > enter description and fee.

Fig 5.0 – Other fees example

Yes you will be able to give discounts if you would like to. 

Under Consultation summary:

Under the payment section > discounts > enter description and fee.

NOTE: IF THE TOTAL PAYABLE AFTER DISCOUNT is 0 , the provider will not be able to apply a subsidy amount to the bill.

Fig 6.0 – giving discount example

You will be able to apply subsidies for your users when you are entering the payments details under the “Payment” section.

Under the payment section > Subsidies > select type of subsidies and discount amount > click save.

Please note that, if subsidies or discounts are given, users WILL NOT be able to reject any medication. Should the user reject your medication, you will be able to take away the medication by going back to the user’s consultation summary.
 

Fig 7.0 – giving subsidies example

Users will be able to remove any of their medication when at the checkout page. Whenever a user removes a medication, it will be reflected in the consultation summary.

*Please note that, if subsidies or discounts are given, users  WILL NOT be able to reject any medication. Should your user reject your medication, you will be able to take away the medication by going back to the user’s consultation summary.

Yes, you will be able to see the user’s consultation summary under the “history” or “today”s tab in your video call page.

Fig 8.0 user’s payment status

In monitoring list:

• Tap [Register new patient] located at the top right hand corner of the screen > Register new user page
• Fill in user’s details accordingly (note that all fields are compulsory)
• Select monitoring program in dropdown box
• Click on confirm!  

Users will receive an email with unique code to join the program.

Fig 9.1  adding new user to monitoring program.

The difference between “limit” and “goal” is, by setting a limit when the user’s vital data ever hits below or above the set limit, a notification will prompt you, telling you that the user’s vital data is abnormal. Setting a goal is a target for the user to work towards.

You can schedule an appointment with your monitoring users or users you have consulted before on the dr dashboard.

Existing users:

1. Go to history tab
2. Find the user you wish to schedule an appointment with
3. Click on the “view” located in the left column of the table labeled as “action”
4. Click on the “schedule next appointment”
5. Select date and time
6. Scroll down and click on “confirm”
7. The user will receive a notification, prompting user to either “confirm” or “reschedule” the appointment

Monitoring users:

1. Go to monitoring tab
2. Find the user you wish to schedule an appointment with and click on it
3. Click on the “schedule next appointment”
4. Select date and time
5. Scroll down and click on “confirm”
6. The user will receive a notification, prompting user to either “confirm” or “reschedule” the appointment

Go to the monitoring tab 

• Select the user you would like to chat with by clicking the the user’s bar
• Click on the “Health Review” button located at the top right hand corner

Fig 11.0  view user’s health notifications button

Timer will reset once a meaningful action is performed on the browser. Providers are able to choose their duration options in the dropdown menu:  

Dropdown options:

• 15 minutes
• 30 minutes
• 1 hour
• 2 hours
• 4 hours
• 6 hours

Fig 13.0  general settings

Please create a role before creating a staff account. 

Step 1: Click on “Add Staff” button

Step 2: Click on drop down menu and select the roles that you have previously created

Step 3: Enter Name

Step 4: Enter email address

Step 5: Click on “Confirm” Button to create the account.

The staff email will receive an invitation to the dashboard to set the password for that account.

Fig 14.1  Add new staff account flow

Only teleconsultation provider accounts can conduct teleconsultations. 

The super admin can add another teleconsultation provider account in SETTING > MANAGE ACCOUNTS > ADD  TELECONSULTATION  PROVIDER. 

Step 1: Fill in the necessary fields  

Step 2: Tap [Proceed to pay]  to make payment (if any)  and create the accounts. 

Fig 14.2  Add new teleconsultation provider flow

Please note that you will not be allowed to delete a role that has an account assigned to it. If you wish to do so you will have to change the account role first. account and deleting a role is different.

Fig 14.3  delete role pop up message

Go to the “Company profile” tab located under settings. And click on edit, once you have completed your changes click on “confirm”. A pop up message will appear confirming your changes.

1. Click on days, select amount of days that clinic is open for telemedicine
2. Enter Opening timing in “Start” field
3. Enter Closing timing in “End” field 
4. Click on “Add Shift”

To remove shifts click on the “x” button.

Fig 16.1  setting up company hours

If you do not wish to set up all the medication, you should select the default medication called “All Medications” and enter the total cost of all medications for each consultation. This is recommended to give users a breakdown of the medication fee. 

Fig 3.0 – Adding medication field called: All medications 

You can prescribe medication during and after video consultation. 

Fig 3.1 – All medications option found in teleconsultation, medication section

Fig 3.2 – example of how the medication section in teleconsult will look like after selecting it

During the video call, you will be able to prescribe medications by scrolling down to the medication section. Select from your list of medications in the dropdown. You can edit the  quantity, price, discount of the medication. 

After the video calls, in consultation summary, providers can continue editing and add more medication as required. 

You can enter your medication list under the “Medication List” tab located under settings.

You can either upload your medication list in and or add medication manually.

Medication details input:

• Upload Medications (Upload medication list in excel format)
• Add Medication (individually, manually enter medication details)

Fig 18.0  Medication list

Fill in the medication information according to the form as shown below.

Fig 18.1  Medication information details

*Please note all fields are compulsory. Unit price, quantity must be a numerical value. You can complete fields with “-” if they are not required.

1. Click on “upload medications” button
2. Download the medication template 
3. Fill in the medication in the medication template
4. Browse OR drag & drop your document
5. Click on “Confirm”
6. Show “Upload Medications List Success!”

Fig 18.3  upload medication flow

*Please note that the excel template fields are compulsory, content is unlimited except unit price, quantity. You can complete fields with “-” if they are not required.  The medication templates needs to be in .csv .xls format. You can download this from your existing EMR / CMS system and fill in the HeartVoice medication template. 

Below is an example of how the medication will be shown to the users.

Fig 18.4 example of how the medication will be shown to the users.

1. In medication list, select the medication that you would like to edit
2. You can choose to either turn the status of the medication to “active” or “inactive”
3. Make edits 
4. Click on “Delete” button to delete the medication OR Click on “Update” to update the changes made to the medication
5. Pop up message to confirm update/delete. Click on “Yes”

You can also edit the medication when you are prescribing during or after consultation.

Fig 18.2  edit/delete medication

Providers could share their referral code to users, and users would enter referral code when registering for our HeartVoice APP.

Fig 19.0 user flow – provider’s referral code

Providers would not get to create their own referral code. Their own default referral code will be the same as the provider’s whatsapp code word. Providers will be able to see their own referral code under settings > go to your own profile > go to section “Share you contact with patients” . 

No, the referral code will be created with the first whatsapp codeword that provider sets up.

A provider coupon code is a personalised coupon code for users. Users can apply this coupon at checkout to enjoy discounts. The code is the same as the referral code.

If you wish to create an additional coupon code or customise the amount of discount you wish to provide,  please contact your account manager.