FAQ – Device

Must I own an OMRON device to use HeartVoice?

A home-use Bluetooth® connected OMRON device is recommended but not mandatory to user Heart Voice. Feel free to take measurements at Heart Voice kiosks. However, a home-use Bluetooth® connected device is necessary for some features of Heart Voice app, such as the Morning-Evening Weight Control Program.

Can non-OMRON products be used to measure blood pressure or weight?

Only Bluetooth® connected OMRON products are compatible with Heart Voice mobile app.

Can I share the OMRON devices used for Heart Voice with my family or friends?

HEM-7600T is a single-user device, HEM-7280T is a 2-user device with a guest mode, and HBF-222T is a 4-user device with a guest mode. A registered user’s reading will always be saved and can be synced to OMRON connect. For measurements taken in guest mode, the reading cannot be saved. Please check each device’s user manual for more information.

Where can I buy OMRON devices?

You can buy OMRON devices from any of our authorized retailers.

My device is not syncing to Omron Connect

Step 1: Stable internet connection
Step 2: Open Omron Connect app to check if measurement is showing there
Step 3: Tap sync in Omron Connect, make sure bluetooth is on to communicate with device
Step 4: Check if measurement is now showing
Step 5: If not showing, guide user to relink device again.

How to link new device to HeartVoice?

Step 1: Install Omron Connect app >  Choose “Singapore” for country
Step 2: Follow instructions on screen to pair device
Step 3: Set up Omron Connect Cloud, log into Omron Connect Cloud with your HeartVoice account
Step 4: Try take a measurement
Step 5: Open HeartVoice user app > go to [Today] tab

Swipe down on the header area > the sync bar will appear
Tap on [sync to omron connect] > direct to Omron Connect sync screen
Wait for 10 seconds > sync complete will auto return to [Today] 

If measurement still not showing, open Omron Connect App and sync.
Once synced, repeat the same steps in HeartVoice App, data will show

How to relink device

Step 1: Open Omron Connect app >  tap menu button on top left > select [Devices]
Step 2: Find device that is not syncing > tap gear icon on right > select [Delete this device]
Step 3: for a clean uninstall > go to phone bluetooth settings > see device code under paired devices > tap gear icon on right > unpair or delete device
Step 4: Open Omron Connect app >  tap menu button on top left > select [Devices] > [Add device]
Step 5: Follow instructions on the phone to sync

If you have any enquiries, feel free to contact us